Lifetime Warranty:

Zewels provides a Lifetime Warranty for plating of all our demi-fine jewellery pieces, ensuring you can enjoy the jewellery the way you want to!

 Claim Process:

  1. Capture a photo of the tarnished item.
  2. Email care@Zewels.com with your order number, photo evidence, and the claim.
  3. Self-ship the product to our official address (79, Laxmi Narayan Vihar, Nr. Vardman Sarovar, Mansarovar, Jaipur-302020) and share courier details with AWB number.
  4. Upon receiving the product, you’ll receive store credit based on the credit terms given below which will be valid for 6 months from the issue date.

Credit Terms:

– 0-6 months: 50% of invoice value
– 6-12 months: 25% of invoice value
– After 12 months: 15% of invoice value

Exclusions from Warranty:

– Damage or breakage because of wear and tear.
– Third-party resizing or alterations.
– Damage to zirconia crystals due to mishandling.
– Loss of crystals or stones on the jewellery
– Not applicable on luxury handcrafted sets.

Jewelry Care Tips:

– ZEWELS jewellery is crafted for daily use. There are no do’s and don’ts ! Just enjoy it everyday the way you want to!!

Breakage Warranty:

– Zewels offers a customer-friendly breakage warranty.
– In case of breakage during usage, claim 15% of the product value as ZEWELS cash.
– Cash is redeemable within 6 months online or offline.